Chapter One: Introduction to Arbitration

I.   AAA Looks at the Next Century
      Past, Present & Future: Building on 70 Years of Innovation
      — The AAA Looks to the 21st Century
      By The American Arbitration Association

II.  Top Developments of Last Decade
      Top Ten Developments in Arbitration in the 1990s
      By Stephen K. Huber & E. Wendy Trachte-Huber

III. The Fairness of Arbitration
       Judging Arbitration: The Findings of Procedural Justice Research
       By Deborah R. Hensler

IV. The Benefits of Business Arbitration
      Commercial Arbitration: Winning Over the Skeptics
      By Larry Engel

V.  Identifying the Parties to an Arbitration
     Agency, Alter Ego and Other Identity Issues Nonsignatories and Arbitration
     By John M. Townsend

VI. Arbitration Agreements and Non-Signatories
     What Arbitration Agreement? Compelling Non-Signatories to Arbitrate
     By Charles Lee Eisen

Chapter Two: Arbitration Today — Recent Developments

I.   Reassessing the Role of Arbitrators
      Behind The Neutral: A Look at Provider Issues
      By Thomas J. Stipanowich

II. The Consolidation of Arbitral Proceedings
      Consolidated Arbitration: Will it Result in Increased Efficiency or an Affront to Party Autonomy?
      By Michael F. Hoellering

III. New Techniques to Manage Complex Commercial Disputes
      Streamlining Arbitration of the Complex Case
      By John Wilkinson

Chapter Three: Drafting Arbitration Clauses and Agreements

I.    Drafting Clauses for Consumer and Employment Arbitration
      Specs & the Single Arbitration Clause
      By Thomas W. Lyons

II.  Careful Use of ‘Arising’ in Drafting Narrow Arbitration Clauses
      Ambiguity in "Arising" Phrases: Caution for Drafters of Intended Narrow Arbitration Clauses
      By Barry H. Garfinkel and James D. Fry

III. Arbitration Clauses and the Internet
       Arbitration Clauses May Cure Internet Jurisdiction Woes
       By Steven C. Bennett

IV.  Drafting Effective Collective Bargaining Arbitration Agreements
      Arbitration Agreements in the Wake of Wright: The Importance of Drafting
      By Marshall H. Tanick

Chapter Four: Selecting Service Providers and Arbitrators

          I.  Conducting a Successful Arbitration
               The Ten Commandments of Arbitration: Some Guidelines for Arbitrators
               By Lee M. Finkel and Robert F. Oberstein

II. Effective Procedural Management in Arbitration
     Administered vs. Non-Administered Arbitration
     By Glen H. Spencer

III. The Benefits of Independent Arbitration Administration
       Engalla’s Legacy to Arbitration: Why Independent Administration is Important
       By Edward A. Dauer

IV. The Essential Qualities of an Arbitrator
      Striving for Excellence
      By Richard Mittenthal

V. Counsel’s Role in the Selection of an Arbitrator
    Selecting the Arbitrator: What Counsel Can Do
    By Francis O. Spalding

Chapter Five: Arbitration for Arbitrators

I. Attorneys Appearing Before Non-Attorney Arbitrators
    Problems and Solutions: The Attorney and The Non-Attorney Arbitrator
    By Raoul Drapeau

II. Issues Surrounding Party-Appointed Arbitrators
     The Role of Party-Appointed Arbitrators
     By Richard M. Mosk

III.  Political Correctness—A Barrier to Arbitration Efficiency
       The Problem of the "Politically Correct" Arbitrator
       By Steven J. Stein

IV. Filling an Arbitrator Vacancy
     When Arbitrator Vacancies Arise
     By John Wilkinson

V.  The Arbitrator’s Role: Questioning
     What Kind of Questions Should Arbitrators Ask?
      By Sharon T. Nelson

VI.  Arbitrators Testifying in Court
      Must They Be Required to Testify? Arbitrators in Court
      By Norman M. Fera

Chapter Six: Preliminary Arbitral Proceedings

          I.    Preliminary Conferences: Setting Up the First Meetings
                Setting Up The Preliminary Conference: The Tribunal’s Initial Communication to Counsel
                By Tom Arnold

          II.  Discovery
                Discovery in Arbitration: How Much is Enough?
                By Alfred G. Feliu

III. The Power to Subpoena Third Parties for Prehearing Discovery
      Arbitral Subpoena Powers and Prehearing Discovery
      By Paul M. Lurie

IV. Procedural and Interim Orders
     The Arbitrator’s Power to Issue: Procedural and Interim Orders
     By Donald Francis Donovan

Chapter Seven: Effective Arbitrations

          I.    Preparing Witnesses
                 Preparing a Witness for Arbitration
                 By Daniel I. Small

II.   Expert Testimony
       When Experts Testify: Exploiting the Advantages of Arbitration
       By Norman Brand

III. Tandem Witnesses
       Innovations in Arbitration: Using the Tandem Witness Examination When Experts Collide
       By Stanley P. Sklar

IV. Effective Cross-Examination in Arbitration
      Managing Cross-Examination: The Arbitrator’s Perspective
      By William L.D. Barrett

V. Improving Presentation to Win at Arbitration
    Presentation Skills: A Quick Reference Guide for Advocates
    By Morley R. Gorsky

Chapter Eight: Arbitration and Professional Responsibility 

           I.  Arbitration Confidentiality
               Confidentiality During and After Arbitration
               By Edward Dolido

II. The Use of Sanctions in Arbitration
     Sanctions & Arbitration Proceedings
     By Georgene M. Vairo

III. Attorney-Client Privilege
       The Attorney-Client Privilege and Arbitration
       By James H. Carter

Chapter Nine: Arbitral Awards

           I.  Writing Arbitration Awards
                The Art of Communicating Arbitral Judgments:
                By Charles J. Coleman and Gladys Gershenfeld

          II.   Arbitrators’ Broad Authority to Grant Remedies
                 Another Look at Remedies in Arbitration
                 By Harvey Berman

III. Punitive Damages
      Punitive Damages in Arbitration: The Debate Continues
      By Lorenzo Marinuzzi

IV. Clarifying An Award: The Third Circuit’s View
      Remanding an Award for Clarification: A Common Sense Approach to Functus Officio
      By Richard H. Porter

V. ‘Final’ Interim Awards for Liability
     The "Finality" Principle and Partial Awards
     By John Wilkinson

VI. Post-Decision Debriefing—Point and Counter-Point
     The Case For Post-Decision Debriefing in Arbitration
     By David J. Hickton and Kelly B. Bakayza

     The Case Against Post-Decision Debriefing in Arbitration
      By Steven A. Arbittier

Chapter Ten: Arbitration and Court Proceedings

           I.   Venue Under the FAA
                 Lessons From the High Court’s Broad Reading of FAA Venue
                 By Cary R. Singletary

          II.   Waivers
                 Waiver of the Contractual Right to Arbitrate
                 By Terry L. Trantina

III. State Arbitration Law
       Does State Arbitration Law Matter at All?
       Part I: Federal Preemption
       By Alan Scott Rau

       Does State Arbitration Law Matter at All?
      

       Part II: A Continuing Role for State Law
       By Alan Scott Rau

Chapter Eleven: Judicial Review of Arbitration

I. A Discussion in Two-Parts of Judicial Review of Arbitration
    Part I- Contractual Expansion & Limitation of Judicial Review of Arbitral Awards
    By Kenneth M. Curtin

    Part II- Contractual Expansion & Limitation of Judicial Review of Arbitral Awards
    By Kenneth M. Curtin

II. Judicial Review and Arbitration
    Can Arbitration Coexist With Judicial Review: A Critique of LaPine v. Kyocera
    By Andreas F. Lowenfeld