PART II: LAW AND RULES
Source 1-Arbitration and Mediation Forums
Source 2-Federal Arbitration Act
Source 3-NASD Code of Arbitration Procedure
Source 3A-Arbitration Procedure for Customer Disputes
Source 3B-Arbitration Procedure for Industry Disputes
Source 3C-Mediation Procedure
Source 3D-Comparison Chart of Old and New Arbitration Codes for Customer Disputes
Source 4A-FINRA Dispute Resolution Party's Reference Guide-National Edition
Source 4B-FINRA Dispute Resolution Party's Reference Guide-Simplified
Source 5-New York Stock Exchange Arbitration Rules
Source 6-Chicago Board Options Exchange Arbitration Rules
Source 7-Securities Industry Conference on Arbitration Uniform Code of Arbitration
Source 8-The Arbitrator's Manual
Source 9-Securities Arbitration Supplementary Procedures
Source 10-Commercial Arbitration Association Commercial Dispute Resolution Procedures
Source 11-JAMS Comprehensive Arbitratino Rules and Procedures
Source 11A-Procedures for Securities Arbitrations Administered by JAMS under the Securities Industry Conference on Arbitration Non-SRO Pilot Program
Source 12-Securities Industry Conference on Arbitration Proposal for a Pilot Program for Non-SRO-Sponsored arbitration Alternatives
Source 13-Uniform Submission Agreement-Claimant & Respondent Forms
PART III: PLEADINGS AND FORMS
Appendix 1: Arbitration Agreements
Appendix 1A: Sample Customer's Agreement
Appendix 1B: Arbitration Agreement from Clearing Agreement
Appendix 1C: Excerpt from Form U-4 with Arbitration Provision Highlighted
Appendix 2: Compelling and Resisting Arbitration
Appendix 2A: Letter Demanding Arbitration and Requesting that Civil
Action Be Withdrawn
Appendix 2B: Memorandum of Law in Support of Motion To Compel
Arbitration and To Stay Action
Appendix 2D: Court Order Granting Motion To Compel Arbitration
Appendix 3: Commencing the Arbitration Proceeding:Submission Agreements/Statements of Claim
Appendix 3A: Special Procedures for California Cases: FINRA Dispute Resolution Guidelines for Compliance
Appendix 3B: Special Procedures for New Jersey Cases: FINRA Dispute Resolution Guidelines and FAQ's for New Jersey Cases Involving Out-of-State Attorneys
Appendix 3C: Letter Submitting Customer Dispute to Arbitration
Appendix 3D: Claim Information Sheet
Appendix 3E: Statement of Claim
Appendix 3F: FINRA Arbitration Uniform Submission Agreement
Appendix 3G: FINRA Deficiency Letter Regarding Commencement
of Arbitration Proceeding
Appendix 3H: Letter to FINRA Requesting Consolidation of Claims
Appendix 3I: FINRA Request for Response to Letter Requesting
Consolidation of Claims
Appendix 3J: NYSE Letter Serving Statement of Claim
Appendix 3K: FINRA Letter Serving Statement of Claim
Appendix 3L: FINRA Letter Regarding Arbitrator Selection Process
Appendix 3M: NYSE Letter Regarding Arbitrator Selection Process
Appendix 4: Answers, Counterclaims, and Third Party Claims
Appendix 4A: Respondent Counsel's Letter (Answer) to AAA Denying
Petitioner's Claims
Appendix 4B: Answer in Paragraph Pleading Form (Includes Affirmative Defenses)
Appendix 4C: Answer in Form of Letter
Appendix 4D: Answer in Narrative Form
Appendix 4E: Counterclaim and Third Party Claim
Appendix 4F: FINRA Dispute Resolution Letter That Pleadings Are Complete, Panel Composition, etc.
Appendix 4G: FINRA Certificate of Service Form
Appendix 5: Pre-Hearing Discovery and Motion Practice
Appendix 5A: FINRA Pre-Hearing Conference Scheduling Letter
Appendix 5B: FINRA Dispute Resolution Letter Announcing Pre-Hearing Conference, Evidentiary Hearing and Other Issues
Appendix 5C: FINRA Dispute Resolution Letter Regarding Procedure For Direct Communication
Appendix 5D: FINRA Dispute Resolution Case Information Sheet
Appendix 5E: AAA Letter Selecting Arbitrator
Appendix 5F: AAA Preliminary Hearing Calendar Form
Appendix 5G: AAA Stipulation Regarding Direct Written Communication with Arbitrators
Appendix 5H: AAA Letter and Arbitrator Order Regarding Preliminary Hearing
Appendix 5I: AAA Letter and Notice of Preliminary Hearing
Appendix 5J AAA Notice of Arbitration Hearing
Appendix 5K: Claimant's Information and Document Request: Customer Complaint